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UNIX Support Engineer

Status: Actively Recruiting

Interested candidates can post their updated resume to

Location: CHICAGO, Illinois

Available Opening: 1

Responsible for the design, development, coding, testing, debugging and documentation of applications to satisfy the requirements of one or more user areas. May include hands-on new development as well as support, maintenance or enhancement of existing applications. Works closely with client management to identify and specify complex business requirements and processes. Researches and evaluates alternative solutions and makes recommendations.

The individual will work closely with the production support team in ways which include but not limited to detailed status reporting, issue escalation, implementation of procedures, and performance evaluations. The individual will also perform ad hoc tasks as directed by the manager.

Preferred: Bachelor of Science degree in a technical field
Required: Minimum of an Associates degree or other technical school diploma
Required: A minimum of two (2) years of experience in a production/support environment with emphasis on Unix environment
Required: demonstrable skill in issue analysis, task prioritization, issue escalation, and detailed verbal/written communications
Required: Solid troubleshooting skills and ability to debug complex solutions
Required: One (1) to five (5) years using Unix scripting commands such as ksh and perl
Required: One (1) to five (5) years of AIX and Solaris system experience
Required: One (1) to five (5) years experience with file transfer software such as Connect:Direct, SFTP or FTP
Required: Intermediate knowledge of relational databases such as SQL and Oracle
Required: Basic knowledge of networking technology
Required: One (1) to five (5) years experience in developing detailed process workflow with automation orientation
Required: Intermediate knowledge of the UNIX operating system functionality, Unix administrative skills plus
Preferred: Code Management tool (Subversion) - Required to have a general overview
Preferred: exposure to Apache, WebLogic and/orWebSphere, WebMethods,
Preferred: experience with Oracle SQL and DDL
Preferred: development experience a plus
Preferred: experience with offshore teams

Working in the TS Client Service Technology area, the focus of this Production Support Analyst will be to provide first level support and second level triage for Client Services business applications, job scheduling, file transfers, and data loads. This also includes incident management (problem determination and recovery), user access management, security access and controls, work request management, event console management, job scheduling and execution, file and database table management, transfer/load/extract data management, workload management, media management, and application wellness checks, system performance management, capacity management, application and business data recovery, business continuity (BCP), and disaster recovery

Daily responsibilities include:
Understand and follow all Production Services procedures, processes and policies
Acknowledge, troubleshoot, and document pertinent information for incidents assigned to any Production Services Peregrine Service Center queue in the order of priority
Complete end-user access requests and other work requests according to service level guidelines
Perform implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines
Perform file enrollments into the file delivery system using protocols such as FTP, SFTP and NDM
Keep all system access passwords updated according to password change policies


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