Status: Actively Recruiting
Interested candidates can post their updated resume to felix@gantecusa.com
Location: CHICAGO, Illinois
Available Opening: 1
Description:
Responsible for the design, development, coding, testing,
debugging and documentation of applications to satisfy the requirements of one
or more user areas. May include hands-on new development as well as support,
maintenance or enhancement of existing applications. Works closely with client
management to identify and specify complex business requirements and processes.
Researches and evaluates alternative solutions and makes recommendations.
The individual will work closely with the production support team in ways which
include but not limited to detailed status reporting, issue escalation,
implementation of procedures, and performance evaluations. The individual will
also perform ad hoc tasks as directed by the manager.
Preferred: Bachelor of Science degree in a technical field
Required: Minimum of an Associates degree or other technical school diploma
Required: A minimum of two (2) years of experience in a production/support
environment with emphasis on Unix environment
Required: demonstrable skill in issue analysis, task prioritization, issue
escalation, and detailed verbal/written communications
Required: Solid troubleshooting skills and ability to debug complex solutions
Required: One (1) to five (5) years using Unix scripting commands such as ksh
and perl
Required: One (1) to five (5) years of AIX and Solaris system experience
Required: One (1) to five (5) years experience with file transfer software such
as Connect:Direct, SFTP or FTP
Required: Intermediate knowledge of relational databases such as SQL and Oracle
Required: Basic knowledge of networking technology
Required: One (1) to five (5) years experience in developing detailed process
workflow with automation orientation
Required: Intermediate knowledge of the UNIX operating system functionality,
Unix administrative skills plus
Preferred: Code Management tool (Subversion) - Required to have a general
overview
Preferred: exposure to Apache, WebLogic and/orWebSphere, WebMethods,
Preferred: experience with Oracle SQL and DDL
Preferred: development experience a plus
Preferred: experience with offshore teams
Working in the TS Client Service Technology area, the focus of this Production
Support Analyst will be to provide first level support and second level triage
for Client Services business applications, job scheduling, file transfers, and
data loads. This also includes incident management (problem determination and
recovery), user access management, security access and controls, work request
management, event console management, job scheduling and execution, file and
database table management, transfer/load/extract data management, workload
management, media management, and application wellness checks, system
performance management, capacity management, application and business data
recovery, business continuity (BCP), and disaster recovery
Daily responsibilities include:
Understand and follow all Production Services procedures, processes and
policies
Acknowledge, troubleshoot, and document pertinent information for incidents
assigned to any Production Services Peregrine Service Center queue in the order
of priority
Complete end-user access requests and other work requests according to service
level guidelines
Perform implementation steps as prescribed in documented plans for system
changes, upgrades, installations and outages and follow all change management
guidelines
Perform file enrollments into the file delivery system using protocols such as
FTP, SFTP and NDM
Keep all system access passwords updated according to password change policies
Communication
